Shipping Policy – Kanvas Collection

1. Delivery Zones

We currently deliver:

• 🇨🇦 Canada

• 🇺🇸 United States

For any special requests, contact us at: [your email here]

2. Processing times

Orders are usually processed within:

⏱️ 1 to 3 business days

This timeframe may vary during periods of high demand.

3. Delivery times

The estimated delivery times are:

• Canada: 3 to 10 business days

• United States: 5 to 12 business days

⚠️ These delivery times are estimates and may vary depending on the carrier.

4. Delivery costs

• Delivery charges are calculated at checkout

• Free delivery promotions may be offered (if applicable).

5. Order tracking

Once your order has been shipped, you will receive a tracking number by email.

6. Delivery Delays

Kanvas Collection cannot be held responsible for delays caused by:

• The carrier

• Customs (if applicable)

• The weather conditions

• Peak periods

7. Delivery address

The customer is responsible for providing a complete and accurate address.

❌ Kanvas Collection cannot be held responsible:

• From an incorrect address

• A package delivered to an incorrect address provided by the customer

8. Lost or stolen packages

If your package is marked as delivered but you haven't received it:

• Check with your neighbors or your delivery point

• Contact the carrier

⚠️ Kanvas Collection cannot be held responsible for lost or stolen packages after confirmed delivery.

9. Damaged package

If your package arrives damaged:

👉 Contact us within 48 hours with supporting photos at:
[Your email here]

We will find a solution quickly (replacement or refund).

10. Customs and additional charges

For deliveries outside of Canada:

• Customs duties or taxes may apply

• These fees are the responsibility of the customer.

11. Delivery problems

For any questions regarding your delivery:

📧 Email: info.collectionkanvas@gmail.com
🌐 Website: collectionkanvas.com